MELALEUCA and its affiliates and subsidiaries (listed at the bottom of this policy) are committed to respecting your privacy and complying with all applicable privacy laws, including the California Consumer Privacy Act of 2018 (“CCPA”).
If you decide to give us your personal information (all details enabling you to be identified), you can be sure that this information will only be used for interactions between MELALEUCA and you, as its customer. This Privacy Policy covers the information Melaleuca collects, your right to make personal information requests, the right to have personal information deleted, Melaleuca’s commitment not to sell your data, and the right not to be discriminated against for exercising any of the aforementioned rights.

Awareness

MELALEUCA provides this Privacy Policy to make you aware of practices and of the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at the bottom of every page on our website.

What we collect. Upon logging onto our Web server, our Web server automatically recognizes your domain name (where possible) but not your e-mail address. We will collect the domain name from which you log on, aggregate information on what pages you access or visit, user-specific information on what pages you access or visit and information volunteered by you (such as survey information and/or site registrations).

We will collect your e-mail address if you contact us by e-mail or volunteer your e-mail address and other personal information. We may also collect your phone number, if you call our toll-free number.

We also collect “cookies” to store your preferences and record session information, such as items you add to your shopping cart. On some MELALEUCA websites, you can order products or services, make requests and register to receive materials. The types of personal information that may be collected on these pages are name, customer number, contact and billing information, transaction and credit card information.

In order to tailor our subsequent communications to you and continuously improve our products and services, we may also ask you to voluntarily provide us with information regarding your personal or professional interests, demographics, experience with our products and contact preferences.

Melaleuca collects information in the identifier, customer records information, protected classification information, commercial information, internet activity information, geolocation data, and inferences categories, as defined in the CCPA.

How we use it. MELALEUCA uses your information to better understand your needs and provide you with better service;

• Fulfilling your order; We need some of your personal information to be able to perform the contract that you enter into with us when buying products / services through our websites: to prepare the products or services that you add to your cart, accept your payment and ensure delivery to the place you specify.
• Answering your questions; To be able to answer any questions you send to us, we shall use your name, the e-mail address you specify and – if applicable – also your phone number.
• Keeping you informed of our services; We can use your personal information to contact you to provide information to you about our services in which you may be interested. You will have an option to opt out of any marketing materials.
• Handling your payments for the purchase of services and preventing dishonest transactions; We may process your personal information to securely handle your payments and prevent dishonest transactions. Credit card and bank account information are used solely for handling payments and are not stored for any other purposes.
• Customizing the content of our websites in line with your preferences; We may sometimes process your personal information that we collect while you use our websites in order to personalize the content on our websites to your preferences. We ask you for your consent before starting to process your personal data for this purpose.
• Diagnosing problems with our server and administering our websites; Processing your personal data, such as your IP address, may prove necessary to discover problems with our servers or to administer our websites. We ask you for your consent before starting to process your personal data for this purpose.
• Analyzing the traffic of users on our websites and adjusting the content of our websites; We may sometimes process your personal information (such as your IP address) to analyze the way you use our websites and assess their effectiveness. We may also use that information to develop the content of our sites.
• Fulfilling legal obligations and asserting claims or defending interests; It may prove necessary to process your personal information to perform our legal obligations and assert our claims.
• Contacting you for market research purposes; We may process your personal information (such as your e-mail address and/or phone number) to conduct market research or surveys about the level of our services. We ask you for your consent before starting to process your personal data for this purpose.

Remember that we always give you the opportunity to opt out of receiving direct marketing information or questions within the framework of the market research, even after you give your consent to this.

The data collected via the Internet may also be combined with information that you provide when you enroll with MELALEUCA.

Whom we share it with. MELALEUCA will not sell, rent or lease your personally identifiable information to others unless we have your permission or are required by law. We will only share the personal data you provide online with other MELALEUCA entities (as listed below). When processing the data, we also use the services of other companies, agents and subcontractors who provide services to us or work with us when on the provision of services to you. For example, we may engage such entities for the purposes of market research, advertising or to contact you (call center), for training purposes, IT, hosting and administration of websites, processing payment and providing accounting services. These entities may obtain access to your personal data as a part of the performance of their services. If you are a customer, we may also share your personal information, including your name, contact information, and purchase history, with your enroller and his or her Support Team , who are independent marketing executives (“business partners”). However, our subcontractors and business partners are contractually obliged to process such personal data exclusively in order to provide services to us, including to market and sell the Melaleuca brand. In all such cases, we shall make every effort to ensure that all our subcontractors guarantee the safety of your personal details.

All MELALEUCA entities and/or business partners, including those in the United States and/or any other countries, are governed by our privacy policies with respect to the use of this data and are bound by the appropriate confidentiality agreements. We make sure that all our partners from third countries provide a level of protection of your personal data that is no worse than the level we provide.

How long do we keep the data?
We shall keep your personal details as long as we need it to achieve the objectives referred to in the privacy policy. After that time, we shall delete your personal information permanently and we shall not use it anymore.

Choice

MELALEUCA will not use or share the personally identifiable information provided to us in ways unrelated to the ones described above without first letting you know. As previously stated, we will also provide you the opportunity to let us know if you do not wish to receive unsolicited direct marketing materials from us and we will do everything we can to honor such requests. Your permission is always secured first, should we ever share your information with third parties that are not acting on our behalf and governed by our privacy policy.

We would like to draw your attention to the fact that, if you agree to receive offers from our partners, our partners are responsible for enabling you to exercise your rights, including the right to demand that we stop sending you these offers.

Accuracy & Access

You have the right to ask us whether and to what extent we process your personal data and to receive information from us about the reason for the processing.

MELALEUCA strives to keep your personally identifiable information accurate and secure. In order to update or correct your information with MELALEUCA, please visit the My Account portal at Melaleuca.com, or contact us at the contact information provided below.. When you contact us, before providing your data for the purpose of verifying or changing it, we shall thoroughly verify your identity in order to protect your privacy and security.

Security

MELALEUCA is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy and ensure the appropriate use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use encryption technology when collecting or transferring some sensitive data, such as credit card information. Remember, you always have the right to file a complaint regarding an infringement related to the processing of your personal data to the competent supervisory authority.

Future Developments

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically. We will only use data collected after a policy has changed for the new purposes.

THIRD PARTY LINKS

Melaleuca may, at times, provide links to other websites. These sites are not controlled by Melaleuca and we are not responsible for any content of any such website. While we try to link only to sites that share our high standards and respect for privacy, Melaleuca is not responsible for the privacy practices employed by other sites. We recommend that you review the privacy and security policies of each website you visit.

CCPA

The California Consumer Privacy Act of 2018, California Civil Code Sections 1798.100 et seq. (CCPA), may additionally afford rights to our users and customers who are California residents. For example, California residents may have a right, following a verifiable request, to (1) access—twice in a 12-month period, free of charge—for the 12-month period prior to the request, the categories and specific pieces of personal information Melaleuca has collected about the user, the categories of sources from which the personal information is collected, the business purpose for collecting the personal information, and the categories of third parties with whom Melaleuca shares personal information; and (2) delete personal information under certain circumstances. Such requests may be made as described in the Contact us section below. Melaleuca does not discriminate against our users and customers on the basis of their exercising any of the rights afforded by the CCPA, which is further in accordance with California residents’ rights under that title. Following any request, we will verify your identity using at least two data points you have previously provided to us, or some other identifying information specific to you. Please have this information available so that we can verify your request. You may also authorize an agent to submit a request on your behalf, so long as you provide the authorized agent written permission to request on your behalf, and your authorized agent is able to verify their identity with us.