FAQ

All Melaleuca Members who provide us with an email address are automatically set up with a web account at the time of enrollment. Details on how to access this account are provided in the welcome email sent to every new customer. If you enrolled prior to August 2009, have forgotten your account information, or did not provide us with an email address at the time of enrollment and would like to set up an online account, please call Services Support at 1 (800) 742-2444.

You can change your password by going to “My Account” and clicking on “Change Password.” You can change your username (your email address) by going to “My Account” and clicking on “Change Email.” You can also call Services Support at 1 (800) 742-2444 for assistance.

You can change your password by going to “My Account” and clicking on “Change Password.” You can change your username (your email address) by going to “My Account” and clicking on “Change Email.” You can also call Services Support at 1 (208) 534-3000 for assistance.

Your order requirements depend on your customer status. When you enroll as a Member you commit to ordering a minimum of either 35 or 75 Product Points (your choice) every calendar month. In return, you receive a 30-50% discount off regular prices, are eligible to earn Loyalty Shopping Dollars, and have access to a number of other membership perks through the Melaleuca Marketplace. When you enroll as a Non-Member, you have no monthly commitment, you pay regular price, and you have limited access to the Melaleuca Marketplace.

You need to place your order by midnight (MT) on the last day of each month. If the last day of the month is on a Sunday, you need to place your order no later than the Saturday before (or the second to last day). If you mail your order to us, it needs to arrive by the last day of the month.

Yes! Sign up for a monthly reminder by going to My Account and clicking on “Set Up Reminder,” or click here.

You can print a copy of your Purchase Receipt from any order in the last 12 months. Simply go to My Account and click on View Order History, or click here.

You can track your package by going to “My Account” and clicking on “View Order History”. If you have questions about tracking your package online, please contact one of our Services Support Representatives at 1 (800) 742-2444. Our Wellness and Customer Service Representatives can also track your package for you – simply call 1 (208) 534-3000 .

You can view a list of all your orders placed in the last 12 months. Simply go to “My Account” and click on “View Order History”, or click here.

Due to our electronically streamlined order processing system, once an order has been placed on the phone or online, it cannot be changed or canceled.

Real life doesn’t always follow a calendar, and sometimes things can slip through the cracks. We understand and we’re here to help. As a Member, if you forget to shop during the month or do not order your minimum monthly Product Points, we’ll automatically send you a Backup Order and charge your account the corresponding total.

You can change your Backup Order by calling one of our friendly representatives at 1 (208) 534-3000 or click here.

Backup Order are shipped as soon as we can review the previous month’s orders. This means you won’t receive your Backup Order until the next month. For example, suppose you forget to place your order for January. In early February we review all the orders placed for January, determine who we need to send Backup Orders to, and then ship those orders out. This means you receive your Backup Order for January in early to mid-February.

Taxes are based on the applicable tax rate of the state/city/county of the shipment destination. For details, please contact the local tax office of the shipment destination.